SERVICE AGREEMENT

2. User Representations, Eligibility & Due Diligence

By creating a profile or using our Service, you explicitly represent and warrant that:

• You are at least 18 years of age or possess legal capacity to enter into binding housing agreements under Nigerian law.
• All information provided in your profile — including budget, employment status, identity, and lifestyle choices — is truthful, accurate, and up to date.
• You will not impersonate any person or provide false contact details or fraudulent referral codes.
• You will use the platform exclusively for lawful housing and roommate connection purposes.

User Responsibility for Verification: Users are responsible for independently verifying that people they interact with are credible, genuine, and who they claim to be. Fair Nest Housing Limited does not represent that any matched user is trustworthy, safe, financially capable, or suitable beyond the information and matching criteria submitted by that user.

Users should independently verify identity, employment or other claims where relevant, meet potential roommates in safe public places, and exercise appropriate caution before sharing sensitive information, entering agreements, paying money, or moving into a property.

3. Double-Opt-In, Contact Sharing & Introduction Fee Policy

Matchmaking operates on a double-opt-in basis. Potential roommate profiles may be shared anonymously or with limited identifying information for the purpose of evaluating a potential match.

Contact and Name Sharing: Fair Nest Housing Limited reserves the right to share a user's personal contact information and name only with candidates whose match has been accepted by the relevant user(s), for the purpose of facilitating the agreed roommate connection. Such information will not be intentionally disclosed to unrelated or unaccepted candidates through the matching process.

Direct contact information is released only after the relevant parties approve the match preview and the applicable introduction/service fee requirements are completed.

• Introduction Fee: Fair Nest Housing Limited charges a token introduction service fee to process and facilitate direct contact sharing (via WhatsApp/Phone) between approved candidate matches.
• Payment Processing: All introduction payments are processed through secure Paystack checkout API links or webhooks.
• Refund & Guarantee Policy: Introduction fees cover the administrative cost of sourcing, filtering, matching, and coordinating direct contact sharing. Fees are non-refundable once direct contact details have been successfully delivered to both parties, regardless of whether you ultimately sign a lease or live together.
• Failed Matches: If a match declines the connection request prior to contact exchange, no fee is charged or an alternative match credit will be issued, as applicable.

4. 24/7 Guidance Bot & Safety Support

Fair Nest Housing Limited provides a guidance bot intended to be available 24/7 to help users navigate the roommate connection process, answer common questions, provide guidance, and regularly provide security and safety tips.

The bot is a guidance and support tool and does not replace a user's responsibility to exercise independent judgment, verify identities, inspect properties, review agreements, or seek professional advice where necessary.

5. Ambassador Program Terms

Users who register for the Fair Nest Housing Limited Ambassador Portal agree to the following terms:

• Unique Code Usage: Referral commissions are paid only for sign-ups verified through your valid referral code upon completion of a paid match milestone.
• Commission Structure: Payout rates, eligible actions, and payout thresholds are detailed inside the Ambassador Dashboard and may be updated periodically.
• Prohibited Practices: Ambassadors must not engage in spam, misleading advertising, unauthorized branding, or false promises regarding housing availability. Violation will result in immediate termination of ambassador privileges and forfeiture of accrued commissions.

6. Safety Disclaimer & Due Diligence Required

Fair Nest Housing Limited does not conduct formal criminal background checks, credit checks, or property title verifications on users or apartments. Users remain responsible for determining whether a person or property is credible and suitable for their circumstances.

Mandatory Safety Guidelines for Users:

• Public In-Person Meetings: Always arrange your initial meetings with potential roommates in well-lit, public locations.
• Identity and Credibility Checks: Independently verify the identity, credibility, and relevant claims of any person you intend to meet, live with, transact with, or share sensitive information with.
• Property Verification: Independently verify landlord identity, property ownership, tenancy agreements, and physical apartment conditions before paying rent or security deposits to any party.
• Financial Caution: Never send rent money or lease deposits directly to a potential roommate unless legal contracts are verified and signed in person. Fair Nest Housing Limited is not liable for financial loss incurred through private tenant transactions.

7. Code of Conduct & Prohibited Activities

Users agree not to utilize Fair Nest Housing Limited to:

• Harass, stalk, abuse, or send unsolicited commercial messages to matched individuals.
• Post or transmit fraudulent, discriminatory, offensive, or illegal housing requests.
• Bypass platform mechanisms to collect user data or operate unauthorized third-party matching services.

8. Limitation of Liability

To the maximum extent permitted by Nigerian law, Fair Nest Housing Limited, its owners, operators, affiliates, and employees shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:

• Incompatibility, disputes, or interpersonal conflicts between matched roommates.
• Financial fraud, rental scams, or lease breach executed independently by users or third-party landlords.
• Physical injury, property damage, or loss suffered during property viewings or co-living arrangements.

9. Termination of Service

We reserve the right to suspend, archive, or permanently remove any roommate profile or ambassador account without prior notice if we detect fraudulent activity, breach of these Terms, or harassment reported by other platform users.

10. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

Any disputes arising from or in connection with these Terms or the Service shall first be attempted to be resolved amicably through good-faith mediation with the Fair Nest Housing Limited support team.

11. Contact & Support Information

For questions, support requests, or issues regarding these Terms of Service, please contact us: